Who can help me install Dip Trace to my Mac?

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xtsl
Posts: 7
Joined: 09 Sep 2020, 10:52

Who can help me install Dip Trace to my Mac?

#1 Post by xtsl » 09 Sep 2020, 11:02

It always gave the following message after I move Dip Trace to application:

The operation can't be completed because you don't have permission to access some of the items.

We've moved arp.exe to your virus chest because it was infected with Win32:Malware-gen

Serg
Technical Support
Posts: 358
Joined: 09 Jun 2010, 08:12

Re: Who can help me install Dip Trace to my Mac?

#2 Post by Serg » 10 Sep 2020, 07:14

What is the macos version do you use?
Our macos installer is based on Wineskin package, therefore we do not make changes to its system part.
From our experience, there are quite frequent cases of false-positive responses of various antiviruses, which occur from version to version.
Try to add DipTrace in antivirus exclusion list, after that download and run DipTrace anew.

xtsl
Posts: 7
Joined: 09 Sep 2020, 10:52

Re: Who can help me install Dip Trace to my Mac?

#3 Post by xtsl » 10 Sep 2020, 21:26

My Mac is the following:
MacOS Catalina
Version: 10.15.6

xtsl
Posts: 7
Joined: 09 Sep 2020, 10:52

Re: Who can help me install Dip Trace to my Mac?

#4 Post by xtsl » 10 Sep 2020, 21:33

How to add DipTrace in antivirus exclusion list? Thanks.

Serg
Technical Support
Posts: 358
Joined: 09 Jun 2010, 08:12

Re: Who can help me install Dip Trace to my Mac?

#5 Post by Serg » 11 Sep 2020, 06:26

What is the antivirus do you have?
The similar info usually has in the antivirus help.

xtsl
Posts: 7
Joined: 09 Sep 2020, 10:52

Re: Who can help me install Dip Trace to my Mac?

#6 Post by xtsl » 11 Sep 2020, 17:05

There "GlobalProtect" and "Avast Security" on my Mac. Thanks

xtsl
Posts: 7
Joined: 09 Sep 2020, 10:52

Re: Who can help me install Dip Trace to my Mac?

#7 Post by xtsl » 14 Sep 2020, 13:23

Hi Serg,

I have avast antivirus on my Mac.

Thank you,

Qiang

xtsl
Posts: 7
Joined: 09 Sep 2020, 10:52

Re: Who can help me install Dip Trace to my Mac?

#8 Post by xtsl » 15 Sep 2020, 11:46

Could you tell me how to add DipTrace in antivirus exclusion list?
Thanks.

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