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Impossible to download update :(

Posted: 27 Jun 2020, 01:33
by freddy63
I'm trying to download https://www.diptrace.com/downloads/DipTrace.dmg without success. Always stops before 200MB are downloaded.
The issue is not my internet connection as it works fine with all other downloads. Not the fastest connection, but 7 Mbbps is sufficient to download files in GB range, slowly, but surely and without interrupts.
I tried yesterday at different times. I tried this morning. The download from your diptrace.com server stops after 7:08 mins /178 MB.
Yesterday, no matter at what time (morning, evening) the download stopped at 06.59 mins.
Furstrating.

Re: Impossible to download update :(

Posted: 27 Jun 2020, 10:19
by freddy63
I tried again. Exactly same result. Despite of having no interrupts in the connection.

Earlier I downloaded a 1.3GB audio file. Took 1.2 hours, but it works as it uses to work with any download.

I wanted to try the update cause I'm fed up using 3.2.0.1 just because the versions after did not work and messed up under OS X. I am using now a dvpt environment with 10.10.5 running Eagle and Kicad in replacement.
The issue with 3.2.0.1 is that once I updated to 3.3.1.3 it didn't work anymore as it was (and I was very lucky earlier evaluating Diptrace atually. I even bought Lite license to explore more). Preferences are not saving anything anymore. Everytime I go to a different file, I need to go through the all file structure again to open it. Colours and so on are not saved anymore, this kind of unpractical, time consuming details.
Only thing which is saved is in the "Open recent" menu showing the file opened in the current session, not the previous ones before quitting the app.

I already mentioned on the forum the issues with the later messed up 3.3.1.3 version. You select a filed and it freezes, so impossible to change any value by keys. And many other tools issues.

As I paid for the Lite version, thinking first I'd move to a higher version, I'd be happy to know why the https://www.diptrace.com/downloads/DipTrace.dmg is not working and always stopping before 180MB.

Re: Impossible to download update :(

Posted: 27 Jun 2020, 10:38
by KevinA
I downloaded your link wondering what a DMG file was, MAC.
I did not have any issues, 4 minutes using my Verizon MiFi7730L 4G Hot Spot.
1.3GB audio file Took 1.2 hours = ~37kbs are you on an old POT line with a 56K modem?

Re: Impossible to download update :(

Posted: 29 Jun 2020, 02:09
by freddy63
Sttrange it only happens here with this file. Everything else works fine.
It always start nicely and then stops reaching around 170MB.

Anyway. Thank you very much for checking and confirming it is supposed to work.

No chance here. I tried again like every morning. Always stops after a while.
"Fehlgeschlagen" means it did not work. Stopped today around 244 MB.

Re: Impossible to download update :(

Posted: 29 Jun 2020, 09:44
by KevinA
Try using:
traceroute 199.167.45.149

If you run into a gateway with * returned it has timed out.
Use https://whatismyipaddress.com/traceroute-tool to see what it should look like

Re: Impossible to download update :(

Posted: 01 Jul 2020, 05:15
by freddy63
KevinA wrote:
27 Jun 2020, 10:38
1.3GB audio file Took 1.2 hours = ~37kbs are you on an old POT line with a 56K modem?
It's Orange (horrible) provider (the only one available where I live) and I'm in south of France. It explains everything I think!


I checked the route. No * returned.
HOP => 13
Time to host server.diptrace.com => 63.44

Hmmm. I'm gonna try again after checking that AVG installed on this computer is really deactivated. I still see it in my network utility app and maybe it's related to this specific issue.

Re: Impossible to download update :(

Posted: 01 Jul 2020, 06:03
by freddy63
Okay. I deactivated properly the anti-virus check for download and the download issue was gone.

Once the file was downloaded succesfully, the installation (copying to Applications on Mac), was stopped by the anti-virus.

Re: Impossible to download update :(

Posted: 01 Jul 2020, 06:10
by freddy63
I presume this explorer.exe is the cause of the troubles I have with Diptrace since I installed 3.3.1.3 and had to go back to use 3.2.0.1, with the issues I mentionned previously.

This file or others???

Very disappointed!