Cannot install Diptrace on Windows 10

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Buleste
Posts: 7
Joined: 09 Aug 2020, 00:00

Cannot install Diptrace on Windows 10

#1 Post by Buleste » 09 Aug 2020, 00:25

I had Diptrace 3 and it worked perfectly but I've tried to update to 4 and other than extracting files, nothing happens.
I became so desperate I uninstalled my version 3 in the hope that version 4 will install but nothing.
I've switched all my antivirus programmes off, tried to reinstall an old version of diptrace but extracting files and then nothing.
It doesn't matter if I try 64 bit or 32 bit. Nada. nothing. zilch.

Any help please?

Buleste
Posts: 7
Joined: 09 Aug 2020, 00:00

Re: Cannot install Diptrace on Windows 10

#2 Post by Buleste » 10 Aug 2020, 18:26

Uninstalled Comodo Internet Security and replaced with AVG.
Booted in Safe Mode
No versions of Diptrace will install at all.

Installed easily on my Laptop.

Are there any prerequisite programmes that should be installed or not installed?

Alex
Technical Support
Posts: 3376
Joined: 14 Jun 2010, 06:43

Re: Cannot install Diptrace on Windows 10

#3 Post by Alex » 11 Aug 2020, 08:36

Please boot normally, disable antivirus temporary, make sure there are enough free space on drive C, run DipTrace installer as administrator.

Buleste
Posts: 7
Joined: 09 Aug 2020, 00:00

Re: Cannot install Diptrace on Windows 10

#4 Post by Buleste » 11 Aug 2020, 12:31

Booted normally. Disabled all antivirus and firewalls. Over 40GB free on the C: drive. Installer ran as Administrator and no version will install. It get's as far as unpacking and then nothing.

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KevinA
Posts: 501
Joined: 18 Dec 2015, 15:35

Re: Cannot install Diptrace on Windows 10

#5 Post by KevinA » 11 Aug 2020, 16:34

Just curious:
Start/Setting/About Copy Device and Windows information and paste for a reply
Is DEP on? Start/Setting/About far right Related Settings/ Advanced System Settings/Performance Options / Data Execution Prevention (DEP)

Buleste
Posts: 7
Joined: 09 Aug 2020, 00:00

Re: Cannot install Diptrace on Windows 10

#6 Post by Buleste » 11 Aug 2020, 16:58

Device spec.jpg
Windoze spec.jpg

DEP is on. Should I turn it off for the installer?
You do not have the required permissions to view the files attached to this post.

Buleste
Posts: 7
Joined: 09 Aug 2020, 00:00

Re: Cannot install Diptrace on Windows 10

#7 Post by Buleste » 11 Aug 2020, 18:25

Turned the DEP off but still no luck.

Alex
Technical Support
Posts: 3376
Joined: 14 Jun 2010, 06:43

Re: Cannot install Diptrace on Windows 10

#8 Post by Alex » 12 Aug 2020, 09:23

As workaround, you can zip DipTrace folder with installed software on laptop, move the archive to the machine you have problem with and unzip the archive to the same folder as on the laptop.

Buleste
Posts: 7
Joined: 09 Aug 2020, 00:00

Re: Cannot install Diptrace on Windows 10

#9 Post by Buleste » 12 Aug 2020, 16:28

That seems to have worked, Thank you.

EDIT:
Autorouter doesn't seem to want to work after copying over the files but it's better than nothing.

Buleste
Posts: 7
Joined: 09 Aug 2020, 00:00

Re: Cannot install Diptrace on Windows 10

#10 Post by Buleste » 09 Jan 2021, 23:09

Sorry to resurrect this thread again but I think I may know why it's not installing for me.
I think the temp folder is being deleted before engine.exe can execute it.

I've followed the instruction off here https://www.itninja.com/software/novarm ... 91/windows and it appears that the folder in temp is being deleted before engine.exe can access it. I don't know why as I've literally uninstalled all virus and malware scanners and disabled Storage Sense.
I managed to get all the files from my laptop temp and used engine.exe to install and it's all working perfectly now. I can supply the contents of temp is they require it as a zip.

At least the issue is solved.

I hope this provides information for the future.

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