Diptrace is damaged and can't be opened

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CP1961
Posts: 2
Joined: 24 Jun 2020, 13:45

Diptrace is damaged and can't be opened

#1 Post by CP1961 » 24 Jun 2020, 13:51

Trying to install DipTrace on Mac OS Catalina. I copy the dmg file to Applications, run the command line script but then every time I try to run the package I'm getting an error message saying "DipTrace is damaged and can't be opened". I've downloaded the file 4 times and also successfully verified the image using Disk Utility.

Any tips?

Alex
Technical Support
Posts: 3261
Joined: 14 Jun 2010, 06:43

Re: Diptrace is damaged and can't be opened

#2 Post by Alex » 26 Jun 2020, 03:18

What version of Mac OS Catalina is on your machine?
If you renamed DipTrace.app or app name has spaces then xattr command doesn't work correctly. For example, if you renamed DipTrace.app to DipTrace_4.0.0.2.app (spaces are not allowed!) you need to modify xattr command: xattr -rd com.apple.quarantine /Applications/DipTrace_4.0.0.2.app

CP1961
Posts: 2
Joined: 24 Jun 2020, 13:45

Re: Diptrace is damaged and can't be opened

#3 Post by CP1961 » 26 Jun 2020, 12:50

Thanks, I tried to install it again and it works now!

SimonHowarth
Posts: 1
Joined: 28 Jul 2020, 06:48

Re: Diptrace is damaged and can't be opened

#4 Post by SimonHowarth » 28 Jul 2020, 07:11

Hi. I am experiencing exactly the same problem. Have downloaded the .dmg file numerous and and run the command lie script, only to get exactly the same results. How did you manage to get it working in the end please? Did you rename it to the suggested DipTrace_4.0.0.2.app. Thanks

Alex
Technical Support
Posts: 3261
Joined: 14 Jun 2010, 06:43

Re: Diptrace is damaged and can't be opened

#5 Post by Alex » 29 Jul 2020, 08:48

SimonHowarth wrote:
28 Jul 2020, 07:11
Hi. I am experiencing exactly the same problem. Have downloaded the .dmg file numerous and and run the command lie script, only to get exactly the same results. How did you manage to get it working in the end please? Did you rename it to the suggested DipTrace_4.0.0.2.app. Thanks
What version of Mac OS Catalina is on your machine?
If you rename DipTrace.app new name shouldn't have spaces. Exactly the same name must be used in xattr command line.

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