Diptrace is damaged and can't be opened

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CP1961
Posts: 2
Joined: 24 Jun 2020, 13:45

Diptrace is damaged and can't be opened

#1 Post by CP1961 » 24 Jun 2020, 13:51

Trying to install DipTrace on Mac OS Catalina. I copy the dmg file to Applications, run the command line script but then every time I try to run the package I'm getting an error message saying "DipTrace is damaged and can't be opened". I've downloaded the file 4 times and also successfully verified the image using Disk Utility.

Any tips?

Alex
Technical Support
Posts: 3197
Joined: 14 Jun 2010, 06:43

Re: Diptrace is damaged and can't be opened

#2 Post by Alex » 26 Jun 2020, 03:18

What version of Mac OS Catalina is on your machine?
If you renamed DipTrace.app or app name has spaces then xattr command doesn't work correctly. For example, if you renamed DipTrace.app to DipTrace_4.0.0.2.app (spaces are not allowed!) you need to modify xattr command: xattr -rd com.apple.quarantine /Applications/DipTrace_4.0.0.2.app

CP1961
Posts: 2
Joined: 24 Jun 2020, 13:45

Re: Diptrace is damaged and can't be opened

#3 Post by CP1961 » 26 Jun 2020, 12:50

Thanks, I tried to install it again and it works now!

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